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The Senior Business Analyst for the Retention Value Stream is a strategic partner who drives transformational change by leading various high-impact projects across core academic operations within the institution. This role is responsible for the end-to-end analysis, design, and optimization of complex business processes, focusing on areas such as curriculum management, enrollment, student lifecycle, and academic resource planning.You will act as the principal liaison between academic units, administrative stakeholders, and technical teams, translating strategic institutional goals into clear, actionable requirements and robust, compliant solutions. The ideal candidate possesses deep expertise in business analysis methodologies, significant experience within a higher education environment, and a proven ability to guide project teams and senior leadership toward data-informed decisions that enhance academic efficiency, student success, and institutional effectiveness.Responsibilities:The Senior Business Analyst will apply advanced analytical skills and deep domain knowledge to achieve the following:<ul><li>Academic Process Optimization &amp; Project Leadership<ul><li>Lead various complex projects focused on the analysis and redesign of cross-functional academic projects (e.g., degree planning, course scheduling, student advising) to identify bottlenecks, inefficiencies, and risks.</li><li>Design and propose comprehensive process, procedural, and technical solutions that result in measurable improvements in efficiency, cost-effectiveness, and service delivery to students and faculty.</li><li>Guide senior academic and administrative leadership in prioritizing project scope and objectives by presenting clear, data-driven insights and proposed solution roadmaps that align with the institution's strategic plan.</li></ul></li><li>Advanced Business Analysis &amp; Solution Delivery<ul><li>Spearhead the full lifecycle of requirements management, employing advanced techniques (e.g., use cases, process mapping, data modeling) to document business, functional, and non-functional requirements.</li><li>Serve as the primary Subject Matter Expert (SME), collaborating closely with technical teams to ensure proposed enterprise application configurations and integrated system solutions (e.g., SIS, LMS, CRM) accurately meet documented academic business needs.</li><li>Develop clear business cases, project charters, and comprehensive documentation to secure project approval and ensure successful solution implementation and adoption.</li></ul></li><li>Stakeholder Management &amp; Governance<ul><li>Facilitate governance, communication, and expectation management between academic department heads, administrative leaders, and IT teams throughout the project lifecycle.</li><li>Champion data integrity, regulatory compliance, and security standards across all academic systems and processes.</li><li>Provide leadership and expertise in the selection, configuration, and continuous improvement of critical enterprise applications that underpin academic operations.</li></ul></li><li>Quality Assurance &amp; Support<ul><li>Oversee quality assurance and user acceptance testing (UAT) to ensure delivered solutions are accurate, scalable, and fully meet the defined business requirements.</li><li>Deliver high-quality training materials, support documentation, and consultation to internal stakeholders, fostering self-service and high user adoption.</li></ul></li><li>Utilization of AI <ul><li>Identify and evaluate opportunities to integrate AI agents and tools into retention value stream activities.</li><li>Collaborate with IT teams to define the business requirements for AI-driven solutions, ensuring ethical use, data governance, and relevance to educational outcomes.</li><li>Leverage AI-powered tools for enhanced business analysis, including rapid document summarization, complex data pattern identification, and sophisticated process simulation modeling to accelerate project delivery.</li></ul></li></ul>Required Qualifications/Skills:<ul><li>Bachelor’s degree in Computer Science, Information Systems or related field required or equivalent experience.</li><li>Broadly knowledgeable about professional discipline and related discipline experienced in administering projects, and programs preferred. </li><li>3-5 years of relevant experience required.</li><li>Strong written and oral communication.</li><li>A proven ability to manage multiple projects and tasks simultaneously.</li><li>Excellent customer service.</li><li>Experience with project management and associated principles.</li><li>Experience working with users developing business requirements.</li></ul>Preferred Qualifications/Skills:<ul><li>Working knowledge and experience with systems Anthology Student, CourseDog, Interfolio, or other SIS and higher education solutions.</li><li>Working knowledge of SQL and complex databases structures.</li><li>Experience designing, developing, implementing, and supporting enterprise applications.</li><li>Experience working in higher education. </li><li>Confident with Agile development methodology.</li><li>Experience using AI to accomplish complex tasks.</li></ul>#LI-CM1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Senior Business Analyst

Summary:<ul><li>The Business Intelligence Analyst partners with operational groups across the organization on identifying opportunities for analytic reporting and dashboard solutions to provide operational groups with a single version of the truth of descriptive analytics.</li><li>Conducts research to determine best approach to collect required data to create key performance metrics including marketing, admissions, financial aid, retention, placement, tuition and scholarships, graduation rates, student learning, alumni, and other operational areas and relevant academic success factors to be used for decision making related to enhancing student outcomes and academic excellence.</li><li>Supports delivery and maintenance of reporting to support the entire student journey from marketing lead to alumni relations post-graduation.</li><li>Maintains knowledge of business systems and processes to leverage insights from data to optimize organizational opportunities.</li><li>Accelerates insight identification by providing high quality visualizations and leading analysis which guide end users’ interpretations of complex and sometimes muddled data.</li></ul> Responsibilities:<ul><li>Supports work for multiple projects, from analyzing requirements to designing, testing, deploying, and supporting users on a solution that meets those requirements.</li><li>Outputs include reports, dashboards, insights, recommendations, etc.</li><li>Hands-on with business intelligence software such as Power BI, Tableau, SAS Visual Analytics, etc.</li><li>Hands-on querying of Analytical Data Store, Trusted Data Store, and other data stores within the organization.</li><li>Exploration of other internal and external data sources as needed to fulfill requirements.</li><li>Documents business requirements based on customer requests to guide development of delivered solutions.</li><li>Collaborates with teams across the organization while evaluating, developing, and delivering solutions.</li><li>Provides clear communication and progress updates to internal teams and customers.</li><li>Tests, debugs, and evaluates enterprise software upgrade releases reporting issues to vendors and documenting end-user training materials and guides.</li><li>Interact with development teams while reviewing, testing, coding, and delivering final projects.</li><li>Supports, troubleshoots, and resolves customer-reported issues on enterprise solutions on a daily basis.</li><li>Interacts weekly with external vendor support teams of enterprise solutions.</li></ul>Qualifications:<ul><li>Bachelor degree in Computer Science, Information Systems or related field, or equivalent experience required; Bachelor' degree or above in Computer Science or Information System preferred.</li><li>Strong written and oral communication skills.</li><li>Ability to manage multiple projects and tasks simultaneously.</li><li>Excellent customer service.</li><li>Experience working with users developing business requirements.</li><li>Working knowledge of SQL and complex databases structures.</li><li>Experience designing, developing, implementing, and supporting enterprise applications.</li><li>Experience working in higher education preferred.</li><li>This is an onsite position where you will work in our administrative office in Irvine, CA on a daily basis.</li></ul>#LI-CM1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Senior Business Intelligence Analyst

Summary:Reporting to the Manager, Applications Development in a multi-faceted, multi-location academic setting, the Senior Applications developer designs, modifies, develops, writes and implements software programming applications and components; supports and/or installs software applications and components; works from written specifications and pre-established guidelines to perform the functions of the job and maintains documentation of process flow.Essential Functions and Responsibilities<ul><li>Gathers and analyzes the requirements from various users.</li><li>Utilizes established development tools, guidelines and conventions including but not limited to ASP.NET, .NET Core, Angular, Blazor, SQL Server, HTML, Json, CSS, JavaScript, Typescript, and C#/VB.NET.</li><li>Designs, codes, and tests new Windows and web software applications.</li><li>Enhances existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement.</li><li>Maintains existing software systems by identifying and correcting software defects.</li><li>Investigates and develops skills in new technologies and staying updated with the trends.</li><li>On occasion, writes reports on adoption of new technology.</li><li>Creates problem prevention strategies for the project, or any other aspect of the work in the office.</li><li>Creates project documents such as project definition documents, business requirements, functional specifications, requirements and deliverable plans.</li><li>Analyzes and designs solutions to meet the requirements, writes the technical specification, develops the applications, and works with quality assurance teams throughout delivery of the features, patches, and final releases. Designs, codes, tests, debugs and documents solutions throughout the entire process.</li><li>Provides system training for administrative, professional and staff on the applicable system and procedures including software, components of the system, how to integrate and use software applications and overall processes.</li><li>Assists business areas in identifying and determining the business direction and potential areas of improvement.</li><li>Works with business users on the design, testing, and implementation of solutions; works with third-party vendors.</li><li>Manages implementation of business solutions such as the release of software/enhancements, process changes, and end-user training and documentation.</li></ul>Required Experience and Skills<ul><li>Bachelor's degree in Computer Science, Information Technology, or Information Systems.</li><li>3-5 years of hands-on leadership in design, architecture, implementation, and deployment of application solution platforms.</li><li>Previous experience working with users developing business requirements.</li><li>Ability to install and maintain a variety of computer hardware and software.</li><li>Ability to troubleshoot hardware and software problems.</li><li>Ability to perform research.</li><li>Ability to produce web pages and presentations.</li><li>Skill in editing and in reading comprehension and proofreading.</li><li>Ability to facilitate discussions; willingness to ask questions, challenge the process and seek out answers.</li><li>Solid knowledge of project management and the software development life cycle.</li><li>Strong analytical and problem-solving skills.</li><li>Strong time management skills, ability to multi-task, ability to work with minimal supervision.</li></ul>#LI-CM1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Senior Applications Developer

Summary: Reporting to the Director, Applications Development in a multi-faceted, multi-location academic setting, the Senior Applications developer designs, modifies, develops, writes and implements software programming applications and components; supports and/or installs software applications and components; works from written specifications and pre-established guidelines to perform the functions of the job and maintains documentation of process flow. Responsibilities:<ul><li>Proficient in configuring Salesforce using workflows, Process Builder, validation rules, Formula Fields, Flow.</li><li>Proficient in Salesforce security models like roles, profiles, permission sets, sharing rules.</li><li>Proficient in building and managing customer and partner portals using Salesforce Community Cloud (Experience Cloud), enhancing user engagement and collaboration.</li><li>Design, develop and implement custom functionalities using Apex, Visualforce, Lightning components, and other Salesforce technologies as required.</li><li>Integrate Salesforce with external systems and third-party applications using REST APIs, SOAP, and middleware tools to streamline data flow and enhance overall business processes.</li><li>Strong hands-on knowledge in writing highly optimized and bulkified Apex trigger and Classes.</li><li>Understanding of the architecture, capabilities and constraints of Salesforce applications and platform.</li><li>Support the testing process, including unit testing, integration testing, and user acceptance testing, to deliver high-quality, bug-free solutions.</li><li>Good understanding of release and change management processes and tools.</li><li>Create and maintain comprehensive technical documentation for all Salesforce solutions, including design specifications, configurations, and customizations.</li><li>Participate in an on-call rotation to provide support during off-hours and weekends, as needed.</li><li>Take ownership of resolving production issues swiftly and effectively to minimize downtime and ensure optimal system performance.</li><li>Collaborate effectively with cross-functional teams, business stakeholders, analysts, and managers to understand requirements and design scalable and efficient Salesforce solutions.</li><li>Exposure to Agentforce or similar AI-driven platforms is a plus, as it enhances Salesforce functionalities through automation, intelligent workflow optimization, and advanced customer insights.</li></ul> Qualifications:<ul><li>Minimum 5 years of hands-on experience in Salesforce Development, showcasing a profound understanding of the platform's capabilities and best practices.</li><li>At least 3 years of specialized experience with Sales Cloud, Service Cloud, and Lightning Web Components, along with proficiency in various Salesforce development tools.</li><li>Strong analytical and problem-solving abilities, capable of understanding complex business requirements and translating them into effective technical solutions.</li><li>Excellent communication skills and the ability to collaborate effectively with various stakeholders.</li><li>At least 2 years of agile development methodologies and tools.</li><li>Strong time management skills, ability to multi-task, ability to work with minimal supervision.</li><li>Ability to self-direct, self-pace, multitask and function well under pressure of deadlines and conflicting priorities.</li><li>Willingness to work a flexible schedule.</li><li>This is an onsite position where you will work in our administrative office in Irvine daily.</li></ul>Qualifications:<ul><li>$138,230.12 - $200,406.07</li><li>Great Benefits Package</li></ul> #LI-CM1 #HEJDo you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Senior Applications Developer - Salesforce

Summary: Reporting to the Director, Applications Development in a multi-faceted, multi-location academic setting, the Senior Applications developer designs, modifies, develops, writes and implements software programming applications and components; supports and/or installs software applications and components; works from written specifications and pre-established guidelines to perform the functions of the job and maintains documentation of process flow. Responsibilities:<ul><li>Proficient in configuring Salesforce using workflows, Process Builder, validation rules, Formula Fields, Flow.</li><li>Proficient in Salesforce security models like roles, profiles, permission sets, sharing rules.</li><li>Proficient in building and managing customer and partner portals using Salesforce Community Cloud (Experience Cloud), enhancing user engagement and collaboration.</li><li>Design, develop and implement custom functionalities using Apex, Visualforce, Lightning components, and other Salesforce technologies as required.</li><li>Integrate Salesforce with external systems and third-party applications using REST APIs, SOAP, and middleware tools to streamline data flow and enhance overall business processes.</li><li>Strong hands-on knowledge in writing highly optimized and bulkified Apex trigger and Classes.</li><li>Understanding of the architecture, capabilities and constraints of Salesforce applications and platform.</li><li>Support the testing process, including unit testing, integration testing, and user acceptance testing, to deliver high-quality, bug-free solutions.</li><li>Good understanding of release and change management processes and tools.</li><li>Create and maintain comprehensive technical documentation for all Salesforce solutions, including design specifications, configurations, and customizations.</li><li>Participate in an on-call rotation to provide support during off-hours and weekends, as needed.</li><li>Take ownership of resolving production issues swiftly and effectively to minimize downtime and ensure optimal system performance.</li><li>Collaborate effectively with cross-functional teams, business stakeholders, analysts, and managers to understand requirements and design scalable and efficient Salesforce solutions.</li><li>Exposure to Agentforce or similar AI-driven platforms is a plus, as it enhances Salesforce functionalities through automation, intelligent workflow optimization, and advanced customer insights.</li></ul> Qualifications:<ul><li>Minimum 5 years of hands-on experience in Salesforce Development, showcasing a profound understanding of the platform's capabilities and best practices.</li><li>At least 3 years of specialized experience with Sales Cloud, Service Cloud, and Lightning Web Components, along with proficiency in various Salesforce development tools.</li><li>Strong analytical and problem-solving abilities, capable of understanding complex business requirements and translating them into effective technical solutions.</li><li>Excellent communication skills and the ability to collaborate effectively with various stakeholders.</li><li>At least 2 years of agile development methodologies and tools.</li><li>Strong time management skills, ability to multi-task, ability to work with minimal supervision.</li><li>Ability to self-direct, self-pace, multitask and function well under pressure of deadlines and conflicting priorities.</li><li>Willingness to work a flexible schedule.</li><li>This is an onsite position where you will work in our administrative office in Irvine daily.</li></ul>Qualifications:<ul><li>$138,230.12 - $200,406.07</li><li>Great Benefits Package</li></ul> #LI-CM1 #HEJ

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